60-Day 100% Money Back Return Policy
If you are not completely satisfied with your purchase for any reason, just send it back to us for a 100% refund within 60 days.
If DawnRose Pearls stands for anything, it is a sincere love for the beauty of the pearl, which translates into a true love for pristine quality. And this is why we can have total confidence that our customers will be satisfied with any pearls we send them and feel perfectly comfortable offering our customers a 60-day 100% money back guarantee.
If for any reason, you are dissatisfied with your pearls, you just simply return the unused item to us within 60 days by following the instructions below* and you will receive a full refund. The same method is also applied to exchanging a purchased product for another within 60 days.
We also offer free of charge lifetime repairing service for our product. So if you meet with any problem even out of the 60-days, you can simply return to us and we will get it fixed for you free of charge.
*Return Policy Instructions
- 1) Print this Refund/Exchange Request Form and fill in the fields related to the product you purchased. Sign and date it. Send this scanned completed form to us via email (firstname.lastname@example.org).
- 2) We will start to process your return request once we have received this form. We will then email you detailed return instructions along with a return authorization number (RAN) specifically for your request.
- 3) AFTER you have received the RAN number, you can then return the product back to us via insured post. Please write down the RAN clearly on the outside of your shipping box.
- 4) Once received, we will inspect the returned product and immediately inform you about the acceptance of this return. If there is no problem with the product, the refund will be processed within 3-5 business days, using the same method as your original payment.